Refund & Cancellation Policy

When fees are refundable, and how to cancel.

Version 2026-10-23

Draft for review. This is a plain-language draft and not legal advice; it is being reviewed by our legal adviser.

Cancellation

You can cancel any time from your account or by writing to us. Your plan stays active until the end of the period you have paid for; it does not renew after that.

Refunds

Subscription fees already paid are generally non-refundable, because the service was available to you for that period.

If you were charged in clear error (for example, double-charged), tell us within 7 days and we will refund the error.

Top-up packs are non-refundable once bought but do not expire.

Trials

The free trial lets you evaluate the service before any charge. If you do not want to continue, cancel before the trial ends and you will not be charged.

How to ask

Email support@toshiconsulting.com from your account's admin email. Approved refunds go back to the original payment method, usually within 5–7 working days.